Operations & Workforce Manager
Hace 2 días
Guadalajara, México
Cognizant Technology Solutions Corporation
Jornada completa
EUR 600,000 - EUR 900,000 Por obra
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Job Summary
Operations & Workforce Management will lead strategic workforce planning and operational governance ensuring workforce capacity skills and deployment are aligned with business demand and growth objectives. The role will partner with Delivery Talent Acquisition L&D Finance HR and business leadership to improve fulfillment utilization workforce productivity and operational effectiveness.
Responsibilities
Own workforce planning across business units/accounts translating demand deals growth forecasts and attrition into short and long-term workforce requirements.
Govern open demand fulfillment pipeline aging demand cancellations internal deployment external hiring and supply readiness.
Track billed/unbilled workforce utilization pyramid capacity gaps and deployment opportunities to optimize workforce productivity.
Establish operational KPIs governance cadence dashboards leadership reviews corrective-action plans and continuous improvement initiatives. Internal operations guidance similarly emphasizes KPI reporting performance metrics process optimization service standards and operational improvement
Govern open demand fulfillment pipeline aging demand cancellations internal deployment external hiring and supply readiness.
Track billed/unbilled workforce utilization pyramid capacity gaps and deployment opportunities to optimize workforce productivity.
Establish operational KPIs governance cadence dashboards leadership reviews corrective-action plans and continuous improvement initiatives. Internal operations guidance similarly emphasizes KPI reporting performance metrics process optimization service standards and operational improvement