Monitoring Team Lead

Company Description Somos un grupo internacional de consultoría digital ágil. En la era de la post transformación digital, nos esforzamos por permitir que cada uno de nuestros 27 000 profesionales se renueve continuamente viviendo de manera positiva su propio flow digital. Cada uno de ellos puede moldear su trayectoria profesional de acuerdo con sus preferencias, emprender de forma práctica para construir junto a sus clientes un mundo más positivo, innovar localmente en 26 países y armonizar su carrera profesional con su bienestar personal.

Job Description
MONITORING TEAM LEAD PROFILE Degree Requirements University Degree (high) in a technical subject (f. ex: Computer Science, Telecommunications, Mathematics, etc.) Demonstrable Experience Demonstrable experience of at least 5 years in team, project and decision-making management tasks within its technological perimeter. Number of Profiles 1 Technical Areas Experience Demonstrable experience of at least 3 years in the technical areas, platforms, tools and languages of its technological perimeter. Service Hours Service coverage from 7:00 am to 6:00 pm. Service coverage will be managed globally by team members. On Call There is a possibility that the service may require on-call. Specific knowledge BMC TrueSight Synthetic Monitoring, Elastic Synthetic Monitoring, BMC Entuity, BMC ProactiveNet Performance Manager, BMC Patrol Configuration Management, BMC Patrol Central and RTServers, Elastic Synthetic Monitoring, OpsGenie, CA Spectrum MAIN FUNCTIONS AND TASKS
- Definition of Monitoring Roles:
- Technical Group Meetings or Project Assistance: The team collaborates with technical groups and project or application teams to help in the monitoring definition process.
- Requirements Analysis for Monitoring Solutions: The service evaluates the monitoring needs for each solution.
- Identifying Corporate or Standard Solutions: The service identifies the corporate or standard monitoring solution that suits best the monitoring needs.
- Designing Monitoring for New Solutions, Applications, or Infrastructure: The team designs monitoring strategies for new solutions, applications, or infrastructure.
- Implementation, Testing, and Standardization: The service implements, tests, and standardizes the new solution.
- Documenting Process: The service creates documentation for all monitoring designs.
- Integrating Monitoring Tasks into Incident and Change Processes: The service integrates monitoring tasks into incident and change processes.
- Configuration of Monitors and Metrics:
- Monitor Installation: The monitoring service ensures the installation of monitoring tools on the necessary systems.
- Configuration Following Corporate Standards: The service configures monitors in accordance with established corporate standards.
- Application of Metrics: The service applies relevant performance metrics to provide comprehensive monitoring.
- Event Enrichment: The service enhances event data to provide more context for incident resolution.
- Automating/Industrializing Basic Expert Monitor Installation and Updating the Installed Base: The service automates the installation and updating of basic expert monitors to improve efficiency.
- Creating Requests or Automations for Deploying Monitors or Metric Changes: The service creates requests or automations for deploying monitors or making metric changes.
- Reducing Manual Enrichment by Delegating Information to CMDB: The service reduces manual enrichment by delegating information to the Configuration Management Database (CMDB).
- Alert Relationship with CIs and Impact on Services: The service manages the relationship of alerts with Configuration Items (CIs) and their impact on services.
- Installation of Monitoring Agents:
- Automating Agent Installation: The service automates the installation of agents on new servers.
- Updating Agent Versions at least once a year for New Installations: The service ensures that agent versions are updated at least once a year for new installations. The service also must ensure that to agent version is out of support.
- Monitoring Deactivation:
- Agent Uninstallation: The service removes agents when they are no longer needed.
- Temporary Monitoring Pause: The service suspends monitoring when necessary.
- Deactivation of Specific Metrics or Monitors: The service deactivates specific metrics or monitors as per requirements.
- Automating the Server Deactivation Process (while extending it to other use cases): The service automates the server deactivation process and extends it to other use cases.
- Patrol Agent Updates:
- Promoting Regular Patrol Agent Version Updates: The service promotes regular updates of Patrol Agent versions to prevent obsolescence or end-of-support issues.
- Updating All Patrol Agent Versions at Least Every 2 Years: The service ensures that all Patrol Agent versions are updated at least every two years, or sooner before arrives the EOS.
- Upd