IT Support Associate II, OpsTechIT

hace 1 semana

Leon, México Amazon A tiempo completo

Ubicación: Parque Industrial León Bajío, Calle Oliver Evans 107, 109, 111 y 113, León 37680, Gto., México.
Horario: Disponibilidad para rolar turnos día, noche y fines de semana.

Las operaciones están en el corazón del negocio de Amazon. Somos conocidos por nuestra velocidad, precisión y servicio excepcional. Nuestros edificios entregan decenas de miles de productos a cientos de países en todo el mundo, todos los días. OpsTech IT brinda soporte de TI global continuo a las operaciones de Amazon como una pieza vital del rompecabezas. Estamos buscando personas motivadas para asumir nuevos desafíos y motivar a los equipos para fomentar soluciones a los obstáculos que enfrentamos. Juntos, nos hacemos cargo de lo que hacemos, ya sea respaldando la infraestructura de TI, desarrollando nuevas tecnologías internamente, lanzando una nueva instalación de Amazon Operations o deleitando a nuestros clientes entregándoles paquetes directamente.

Sobre el papel

Como asociado de soporte de TI II, utilizará sus habilidades para ayudar al equipo de operaciones a resolver problemas técnicos dentro de una instalación de Amazon Operations que abarca una multitud de disciplinas técnicas. Estamos comprometidos con la mejora; se le alentará a participar en las oportunidades de desarrollo profesional que se presenten para progresar en su carrera en Amazon.

¿Qué ofrecemos?

Amazon ofrece paquetes de compensación competitivos. Pero espera, hay más: no usamos traje y corbata Ven tal como eres porque jeans, camisetas, zapatillas y, en ocasiones, un chaleco de seguridad de neón serán tu atuendo diario

#AmazonMexico

Key job responsibilities
Las responsabilidades incluyen, pero no se limitan a:

- Asignación, mantenimiento y solución de problemas de equipos de TI utilizados en las instalaciones de Amazon Operations.

- Maneja solicitudes y procedimientos de soporte a través de la red.

- Colaborar en la formación de nuevos empleados.
- Aprendizaje continuo de nuevas tecnologías.

- Capacidad para dar soporte a clientes desde múltiples edificios en el área, así como a clientes remotos.
- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
- Experience troubleshooting and debugging technical systems, or experience troubleshooting and documenting findings
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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