Commercial Operations Analyst
hace 5 días
Commercial Operations Analyst (Contractor)
About Meal Star
Meal Star is a dynamic foodtech marketplace startup, connecting home cooks with nearby customers. We are looking for a bilingual (English/Spanish), analytical, and operationally oriented team member who can support our commercial operations and drive meaningful insights through data.
This is a hands-on, generalist role ideal for someone early in their career (0–2 years experience) who enjoys blending data analysis, operational execution, and direct interaction with users.
About the Role
The Commercial Operations Analyst supports both the analytical framework and the execution of our commercial processes.
This role offers a dynamic mix between:
- Analytics & Reporting — building dashboards, tracking metrics, and generating insights.
- Commercial Operations — working with sellers and buyers, supporting them operationally (not sales), and ensuring smooth marketplace activity through various projects and initiatives.
Key Responsibilities
📊 Analytics & Reporting
- Build and maintain data dashboards and reports tracking marketplace performance
- Monitor and analyze key metrics (activation, retention, conversion, seller performance)
- Provide weekly and ad-hoc insights to leadership
- Identify trends or operational bottlenecks and recommend improvements
🤝 Commercial & Marketplace Operations
- Support seller and buyer operations on the platform
- Coordinate follow-ups with users (via CRM, WhatsApp, email)
- Assist in onboarding, troubleshooting, and user education
- Collaborate cross-functionally with product, marketing, and ops teams
🧑💻 User Support & Relationship Management
- Serve as an operational contact for selected users
- Manage communications to resolve issues and clarify process steps
Qualifications
- Bachelor’s degree (Business, Economics, Analytics, Operations, or related)
- 0–2 years experience in analytics, operations, business, or similar functions
- Strong analytical mindset and comfort working with data (Excel, spreadsheets, dashboards. SQL preferred.)
- Bilingual proficiency (English/Spanish)
- Comfortable with user communication and resolving operational issues
- Organized, proactive, and execution-oriented
- Familiarity with CRM or automation tools is a plus
- Experience creating dashboards or operational metrics
- Experience using AI tools as productivity aids is a must
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