Digital Operations Specialist
hace 8 horas
Job Description – Digital Operations Specialist.
Position Summary
The Digital Operations Specialist supports and executes operational processes across e-commerce, dropship, Amazon 3P, and wholesale channels. This role manages order processing, inventory updates, fulfillment tasks, returns processing, EDI transmissions, and coordination with warehouse and customer service teams. The position requires strong attention to detail, organization, and the ability to handle multiple operational workflows with minimal supervision.
Key Responsibilities
Order Processing
- Import wholesale and marketing orders into the internal system.
- Issue Factory Purchase Orders (FPOs) and support production tracking.
- Record received finished-goods inventory after production.
- Assign Pick Tickets and coordinate with warehouse teams.
Inventory Management
- Upload and maintain inventory levels across digital platforms.
- Identify and report discrepancies to ensure stock accuracy.
Fulfillment & Shipping
- Create shipping labels on carrier platforms.
- Upload tracking information and confirm order fulfillment.
Returns Management
- Process refunds in Shopify and Marketplaces platforms
- Process returns in our ERP to restore inventory when applicable.
- Process Amazon and other marketplaces returns according to platform requirements.
EDI Transmission (SPS Commerce)
- Submit ASN (Advance Shipping Notices).
- Submit Invoices for compliant account processing.
Customer Service Support
- Create replacement or reshipment orders as requested by Customer Service.
Qualifications
- Intermediate to advanced Excel skills (lookup functions, pivot tables, data organization).
- Intermediate to advances English level (reading, written and verbal communication).
- Experience in operational roles or digital commerce preferred.
- Strong attention to detail and ability to manage multiple tasks.
- Comfortable working with structured processes and digital tools.
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