Regional Service Desk Delivery Lead

Hace 1 día

Santiago de Querétaro, Querétaro, México Siemens Gas and Power GmbH & Co. KG Jornada completa
Siemens Energy in Mexico, Querétaro, is seeking a Regional Service Delivery Manager for Service Desk to ensure high-quality IT service delivery across North America and LATAM. You will act as the regional escalation contact for service delivery topics and represent IT to the regional business and users. You will monitor performance, drive improvements, and work with the Global Service Desk Manager to ensure timely, transparent support for Siemens Energy employees and adherence to SLAs and KPIs.