Ingeniero de soporte

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role Java L1 Production Support

Role Purpose:

Support users to resolve issues they face when operating our Java Microservices Applications and implement the features and fixes they need to function correctly, in such a way that the clients receive a reliable and quality service for the Digital Credit Platform of HSBC. We seek for a professional with strong interest for production support at level 1 for this kind of applications.

Main Activities

This position will start taking user support activities and when high level of familiarity with the systems had been demonstrated developing in Java.

- Resolve issues users face when operating the applications.
- Analyse and investigate about issues.
- Review logs to find out what the error/issue is.
- Contact users to better understand an issue.
- Contact other teams to help on resolving users’ issues.
- Guide users when the issue can be resolve by themselves.
- Create change requests for applying fixes to resolve user’s issues.
- Raise Jira tickets when help from second or third level support is required.
- Participate in the whole SDLC for delivering new features.
- Maintain the support for spring MVC, APIs and Java Microservice applications.
- Implement proper unit testing, integration testing and regression testing for the developed applications.

Calificaciones - Externas

- + 1 years Using Core Java for Produtcion Support for Microsercices applications based on it or +3 years as developer for this kind of applications based on Java.
- Spring framework +2 years of experience as developer but preferably as support engineer
- Spring APIs + 1 year experience whether at development or preferably support.
- Able to keep a fluent conversation in English, both understanding what is being told and expressing ideas clearly to the others.
- Taste for supporting users with IT issues.
- Taste for analysis and investigation.
- Taste for collaborating with teammates and with other teams to resolve issues.

Desirable:

- Jira.
- ServiceNow.
- Power apps.
- Microservices.
- Agile methodology.
- iSeries.

Competencies:

- Proactive Learner
- Challenges Taker
- Initiative Driven
- Outside of the Box Thinker
- Effective Communicator

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***