DevOps Engineer

Req ID: 388821 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization. We are currently seeking a DevOps Engineer to join our team in Mexico, México (MX-MEX), Mexico (MX). As a DevOps Engineer, you will be responsible for designing, building, and operating automated platforms that enable reliable, secure, and scalable delivery of the MX platform across SaaS, cloud, and on-premise environments. You will play a key role in CI/CD implementation, infrastructure automation, environment management, and production reliability, working closely with development, QA, and client-facing teams.

Key Responsibilities
- CI/CD & Release Engineering
- Design, implement, and maintain CI/CD pipelines to support continuous integration, testing, and deployment across multiple environments
- Ensure pipeline stability, performance, and reliability, minimizing build failures and delays
- Implement automated build, packaging, and deployment processes
- Enforce version control best practices (branching strategies, tagging, artifact management)
- Support release cycles, including validation, smoke testing, and rollback strategies
- Automation
- Plan & Code Templates stored in Git repositories alongside application code, allowing template updates to be version-controlled, code-reviewed, and tracked
- Automate environment provisioning, configuration, and upgrades
- Build reusable automation components to improve scalability and consistency
- Reduce manual operations through process automation and scripting
- Environment & Platform Management
- Deploy and manage MX environments across development, testing, and production stages
- Handle environment lifecycle:
- Provisioning
- Configuration
- Upgrades & patching
- Decommissioning
- Ensure environments are standardized, reproducible, and compliant
- Support multi-client and multi-environment setups in SaaS or hybrid models
- Monitoring, Observability & Reliability (SRE mindset)
- Implement and maintain:
- Monitoring
- Logging
- Alerting
- Ensure end-to-end observability of platforms and pipelines
- Perform root cause analysis (RCA) on incidents
- Contribute to improving system reliability, SLAs, and operational KPIs
- Data & Environment Operations
- Manage environment data lifecycle:
- Data provisioning
- Data masking for non-prod environments
- Data sampling and reduction
- Support database operations:
- Migration
- Sanitization
- Reconciliation
- Ensure compliance with security and data governance requirements
- Incident & Support Management
- Act as a technical escalation point for environment and platform incidents
- Troubleshoot complex issues across infrastructure, pipelines, and environments
- Coordinate with support and product teams for resolution
- Ensure proper documentation and knowledge sharing
- Collaboration & Delivery Enablement
- Collaborate with:
- Development teams (integration into CI/CD pipelines)
- QA teams (test automation and environment consistency)
- Product teams (release readiness and constraints)
- Client teams (technical coordination and delivery)
- Contribute to smooth delivery across project lifecycle
- Continuous Improvement & Best Practices
- Promote DevOps principles:
- Automation-first
- Continuous integration & delivery
- Shift-left testing
- Identify inefficiencies and propose improvements
- Contribute to:
- Internal tooling
- Documentation
- Standardization efforts
- Share knowledge and support onboarding of new team members Required Skills & Experience Technical Skills
- CI/CD tools: Jenkins, GitLab CI, Azure DevOps
- Version control systems: Git (advanced usage)
- Proficiency in template engines, specifically FreeMarker (FTL)
- Scripting: Shell, Python, Groovy
- Operating systems: Linux/Unix
- Cloud platforms: AWS (preferred), Azure/GCP is a plus
- Databases: RDBMS (Oracle, PostgreSQL, or similar) DevOps & Platform Expertise
- Experience building and operating CI/CD pipelines in complex environments
- Knowledge of monitoring and observability tools
- Exposure to SaaS / distributed architectures Soft Skills
- Strong analytical and troubleshooting skills
- Ability to work under pressure in production environments
- Clear communication with both technical and non-technical stakeholders
- Team-oriented with strong collaboration mindset
- Proactive and continuous improvement mindset Experience
- 1-2 years of experience in DevOps, CI/CD
- Hands-on experience in production or client-facing environments preferred About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers