Customer Support Associate II

Position:

Customer Support Associate II

Job Description:

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 154 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

Arrow Electronics is looking to hire a Customer Support Associate II to join our team in Guadalajara, MX.

What You'll Be Doing

- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.

- Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.

- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.

- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

What You'll Need

- Typically requires a 2-year degree and 2–4 years of experience or High school graduate with equivalent related experience.

- 2–3 years of customer service experience.

- Intermediate knowledge of Microsoft Excel.

- Ability to communicate fluently in English.

- Experience with Oracle or other ERP systems.

What’s In It For You:

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

- 30 days of Christmas bonus

- 40% vacation premium

- 12 vacation days plus 2 Floating days, sick days and holidays

- Vision and Dental Assistance

- Life Insurance

- Healthcare Insurance

- 10% Food/Pantry Vouchers

- Restaurant Vouchers

- 13% Savings Fund

- Tuition reimbursement

- Growth Opportunities, and more

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Annual Hiring Range/Hourly Rate:

$18,508.33 - $23,428.16 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support

EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)