Loyalty Product Lead

At Viva, we look for passionate individuals who truly love what they do.

Now is the perfect time to join our team

Viva is the lowest-cost, most preferred, fun, and profitable airline in the Americas. We operate the youngest fleet in Latin America and rank among the fastest-growing airlines worldwide. We foster a culture of inclusion, passion, and transparency—breaking traditional norms, redefining the way we work, and committing to excellence in service and passenger safety.

As our Loyalty Product Lead, you will act as the strategic and operational bridge between Doters and Viva, leading the integration, evolution, and delivery of loyalty product initiatives across Viva’s digital channels (web and app).

This role owns the definition, prioritization, and implementation of all loyalty-related requirements, ensuring the Doters experience is seamlessly embedded within Viva’s digital ecosystem. The position requires strong coordination, influence, and governance skills to ensure high-quality, timely execution across both organizations, in an environment where negotiation and collaboration are essential.

Your deliverables will include:

- 3/5 years of experience in digital product management, UX/UI, and/or technology integration. (Ideally within airlines, e-commerce, travel tech, fintech or loyalty environments)
- Proven experience in PRODUCT MANAGEMENT or PRODUCT OWNERSHIP defining and delivering cross-functional digital projects in coordination with technical and business stakeholders.
- Solid understanding of digital architecture, APIs, and integration flows, as well as agile methodologies (Scrum, Kanban, Product Discovery).
- Working knowledge of full stack development (front-end frameworks, back-end logic, data flows, and cloud environments).
- Experience leading cross-functional teams through influence rather than authority.
- Familiarity with airline systems and loyalty programs (desired).

Our ideal candidate:

- Product Knowledge and Leadership: Connects strategy, design, and delivery within a complex ecosystem.
- Technical Understanding: Understands dependencies, system interactions, and integration constraints.
- Strategic Thinking: Translates business and loyalty objectives into tangible, measurable experiences.
- Negotiation & Influence: Aligns teams with differing goals and builds consensus.
- Scrum & Agile Project Management: Manages multiple releases and dependencies efficiently.
- UX/UI Vision: Ensures brand and design consistency across all touchpoints.
- Data-Driven Execution: Uses KPIs and performance insights to guide prioritization and improvement.
- Executive Communication: Presents roadmaps, progress, and outcomes effectively to technical and non-technical audiences. Ability to communicate complicated technical lingo to non-technical stakeholders.
- Resilience & Adaptability: Thrives in cross-organizational contexts with shifting priorities.

Benefits you will enjoy as #TeamViva:

- Flexible schedule.
- #TheBestAirlineToWork: An incredible work environment.
- Unlimited vacation from day one.
- Savings fund & savings account.
- Staff Travel: Discounted flights for you and up to 12 loved ones after 6 months.
- MyIDTravel: Fly worldwide with 20+ airline alliances at reduced fares after 6 months.
- Life & medical insurance, plus 24/7 online family medical assistance.
- Exclusive discounts on gyms, retail stores, restaurants, universities, and more.
- Above-the-law benefits.

About Us

We are Mexico’s lowest-cost airline, operating the most modern fleet in Latin America and rapidly expanding globally. At Viva, we value diversity, promote gender equity, and foster innovation, collaboration, and inclusion. We prioritize employee well-being, ensuring a safe and positive workplace.