Credit Collections Specialist

hace 1 semana

Mérida, Yucatán, México Diamoro Mex A tiempo completo

**Job Summary:**

We are seeking a highly skilled Credit Collections Specialist to join our team at Diamoro Mex. In this role, you will be responsible for reconciling accounts, minimizing past due balances, and resolving customer chargebacks.

**Responsibilities:**

  • Reconcile accounts and minimize past due balances
  • Process credit card and check by phone requests
  • Resolve customer chargebacks and prevent recurrences
  • Able to read Aging Reports and identify which customers to contact
  • Perform running monthly statements
  • Resolve account's outstanding issues and work with Director of Credit, Customer Care, Sales Team and inter-related departments when necessary
  • Adhere to Credit Dept policies and procedures
  • Record all collection activities via Collection log
  • Monitor, work and release credit holds in a timely manner
  • Assist with Prospect's Credit Investigation by contacting references and involved with New Account Setup
  • Perform Customer Card Maintenance

**Requirements:**

  • Speak and Write Fluently in English
  • Willing to contact customers to ask for money in a respectful and firm manner
  • Follower of instructions
  • Work well with deadlines
  • Strong organizational, prioritizing and multitasking skills
  • Strong analytical skills with the ability to identify trends and root causes
  • Excellent communication & interpersonal skills
  • Ability to work independently and as part of a team
  • Customer Care and Augmenting Relationships Experience

**Computer Skills:**

  • Experience with ERP Systems
  • Strong Microsoft Office skills, with a focus on Excel

**Experience:**

  • 1-3 Years Experience Collecting on Past Due Balances and Reconciling Accounts

**Salary and Benefits:**

The salary for this position is competitive, ranging from $13,000 per month, depending on experience. As a full-time employee, you will enjoy a stable income, benefits, and opportunities for growth and development within the company.

**Work Schedule:**

This is a daytime job with a standard 5-day workweek schedule.

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