Quality Assurance Specialist

hace 2 semanas


Tijuana, Baja California, México North American Production Sharing De Mexico Sa De Cv A tiempo completo

**About the Role:**

We are seeking an exceptional Quality Assurance Specialist to join our team at North American Production Sharing De Mexico Sa De Cv. As a Quality Assurance Specialist, you will be responsible for handling customer complaints and tracking progress in Quality Improvements.

**Key Responsibilities:**

  • Handle customer complaints in a timely and professional manner
  • Track and communicate progress in Quality Improvements to stakeholders
  • Develop tools to effectively track performance and identify areas for improvement
  • Communicate with customers to update on complaints and provide solutions
  • Make presentations on Quality KPIs to Upper Management
  • Train employees in WCM Quality Tools
  • Prepare customer related reports (e.g. customer scorecard) including analysis and driving implementation of needed actions
  • Proactively visit the customer's site as needed or requested

**Requirements:**

  • Industrial / Electromechanic Engineer degree
  • 5 years of experience in Quality
  • 5 years experience in internal and external audit
  • Fluent communication in English
  • Six sigma green / black belt certification
  • Soft skills: Team work, Decision making, Problem solving, Negotiation and communication
  • US Visa / Available to travel

**What We Offer:**

  • A competitive salary starting at $111,111,111.00 per month
  • A comprehensive benefits package including health insurance, dental insurance, meal service, and more
  • The opportunity to work with a dynamic team and contribute to the growth and success of the company


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