Technical Support Specialist
hace 4 semanas
About WPP
WPP is a global creative transformation company that harnesses the power of creativity to build better futures for its people, planet, clients, and communities.
Our Mission
We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
Why We're Hiring
We're seeking a talented Technical Support Specialist to join our Local Systems Team for North America. This role will be responsible for performing business-facing and technical support activities in NA, primarily for media and investment apps.
Key Responsibilities
- Analysis & Implementation
- Develop a thorough understanding of user demands, usability, and functional issues in your region.
- Work with project teams throughout the implementation process of new sites, applications, or dashboards.
- Use and leverage PowerApps, PowerBI, Power Automate, SharePoint Online, and other related Office 365 services to build and support business solutions.
- Support, Maintenance & Training
- Become an expert end-user of the applications within the program, including media and investment applications.
- Provide excellent client service to the user base in your region.
- Conduct basic and advanced hands-on training sessions for end-users.
- Testing & Documentation
- Actively participate in the evaluation and testing of new releases.
- Assist in building end-user training materials and regularly update end-user documents.
Requirements
- Minimum 5-7 years' relevant experience.
- Excellent client-facing, presentation, interpersonal, and communication skills.
- Product experience with SharePoint Online, Office 365 services like MS PowerApps, MS Flow, etc.
- High focus on customer service and satisfaction.
About You
You're open, optimistic, and extraordinary. You believe in the power of creativity, technology, and talent to create brighter futures.
What We Offer
We promote a culture of people who do extraordinary work. We offer the opportunity to create, influence, and complete projects at a scale that is unparalleled in the industry.
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