GumGum Technical Solutions Specialist

hace 7 días


Ciudad de México, Ciudad de México GumGum A tiempo completo

A Solutions Engineer at GumGum is a key technical expert who plays a pivotal role in resolving complex publisher integration issues. This role requires a deep understanding of the strategic partnerships team's needs and customers. As a trusted team member, the Solutions Engineer sets an example by handling technical matters and contributing to documentation.

What You'll Achieve

  • Support the North America Publisher Success team on technical publisher issues, including ad placement and discrepancies.
  • Provide pre-sale technical support to the North America Publisher Partnerships team.
  • Lead technical publisher calls for onboarding and troubleshooting.
  • Advocate for Publisher team needs to Product/Engineering teams.
  • Influence product decisions and priorities by working with cross-functional stakeholders.
  • Resolve JIRA tickets from the Publisher Support queue promptly.
  • Develop best practice documentation and educational materials.
  • Resolve discrepancies using data analysis and technical expertise.
  • Collaborate with JAPAC & EMEA counterparts for knowledge sharing.

Skills You'll Bring

  • Bachelor's Degree or similar educational certification.
  • 1-2 years of experience in technical support and troubleshooting.
  • Experience in AdTech industry and with SSPs preferred.
  • Proficient with Web Developer Tools.
  • Basic understanding of HTML, CSS, and JavaScript.
  • Knowledge of ad servers/SSPs (Google Ad Manager, Xandr).
  • Familiarity with auction-based ad-serving methodologies such as OpenRTB and Header bidding.
  • Ability to explain technical concepts to non-technical audiences.
  • Excellent presentation skills.
  • Detail-oriented, solution-focused, resourceful, and independent.
  • Ownership mentality and ability to perform under pressure.


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