GumGum Technical Solutions Specialist
hace 7 días
A Solutions Engineer at GumGum is a key technical expert who plays a pivotal role in resolving complex publisher integration issues. This role requires a deep understanding of the strategic partnerships team's needs and customers. As a trusted team member, the Solutions Engineer sets an example by handling technical matters and contributing to documentation.
What You'll Achieve
- Support the North America Publisher Success team on technical publisher issues, including ad placement and discrepancies.
- Provide pre-sale technical support to the North America Publisher Partnerships team.
- Lead technical publisher calls for onboarding and troubleshooting.
- Advocate for Publisher team needs to Product/Engineering teams.
- Influence product decisions and priorities by working with cross-functional stakeholders.
- Resolve JIRA tickets from the Publisher Support queue promptly.
- Develop best practice documentation and educational materials.
- Resolve discrepancies using data analysis and technical expertise.
- Collaborate with JAPAC & EMEA counterparts for knowledge sharing.
Skills You'll Bring
- Bachelor's Degree or similar educational certification.
- 1-2 years of experience in technical support and troubleshooting.
- Experience in AdTech industry and with SSPs preferred.
- Proficient with Web Developer Tools.
- Basic understanding of HTML, CSS, and JavaScript.
- Knowledge of ad servers/SSPs (Google Ad Manager, Xandr).
- Familiarity with auction-based ad-serving methodologies such as OpenRTB and Header bidding.
- Ability to explain technical concepts to non-technical audiences.
- Excellent presentation skills.
- Detail-oriented, solution-focused, resourceful, and independent.
- Ownership mentality and ability to perform under pressure.
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