Operations Coordinator

Job Summary:
As an Operations Coordinator at FedEx, you will play a vital role in ensuring the smooth operation of our front-line activities. This includes administrative tasks, coordination, and support for our team members and customers. If you have a strong background in clerical work, excellent communication skills, and a passion for problem-solving, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
• Enter airway bills into our system on a daily basis, ensuring accuracy and efficiency.
• Perform daily entry of Time Cards information into our PC system, maintaining up-to-date records.
• Handle D/T packages and inform customers of payment, providing exceptional customer service.
• Gather information for various company reports, analyzing data to identify trends and areas for improvement.
• Answer phones, transfer calls, and take messages as required, providing a professional and courteous experience for our customers.
• Prepare paperwork for outbound packages, ensuring all necessary documents are complete and accurate.
• Assist customers by answering questions on basic features of our service, providing clear and concise information.
• Perform miscellaneous typing, filing, and secretarial duties, maintaining organized and up-to-date station files.
• May be required to perform other duties as assigned, demonstrating flexibility and a willingness to learn.

Requirements:
Education:
• High School diploma or equivalent.
Experience:
• Three (3) years of clerical experience, with a strong background in administrative tasks and customer service.
Skills:
• Ability to lift 70 lbs and maneuver packages weighing up to 150 lbs with appropriate equipment.
• Excellent human relations, interpersonal, and communication skills.
• Strong planning and organizing skills, with a focus on accuracy and attention to detail.
• Data entry and general office skills, with proficiency in Microsoft Office and PC typing (25/35 WPM).
• Strong problem-solving skills, with the ability to think critically and make sound decisions.
• Clear and articulate speaking voice, with excellent customer service skills.

About FedEx:
FedEx is a world-class company, widely recognized for our commitment to excellence and customer satisfaction. We are proud to be consistently named among the World's most valuable and admired brands, and we are honored to be recognized as a great place to work. If you share our values and are passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.