Boomi Site Reliability Engineering Leader

hace 1 mes

Xico, México Thomson Reuters A tiempo completo

**About the Role**:

As a seasoned Senior Site Reliability Engineer, Boomi, you will play a pivotal part in shaping the Service Management leadership team's vision. Your key responsibilities include driving continuous service improvement and innovation in productivity, software quality, and reliability, while consistently meeting or exceeding Service Level Agreements (SLAs).

You will be responsible for developing, monitoring, and analyzing business operational and technical key metrics to inform strategic decisions.

Effective communication is crucial in articulating complex problems, concepts, and solutions to diverse audiences. Additionally, you will contribute to departmental strategy, drive goal implementation aligned with company core values, lead complex initiatives such as large-scale upgrades, and partner with security, data center, and service governance teams to ensure compliance with internal and external standards, expectations, and certifications.

A significant aspect of this role is ensuring that documentation, processes, and procedures are regularly updated. You will serve as an escalation point for staff and internal customers, participate in budgeting processes, and provide coaching and mentoring to staff. A continuous learning culture is fostered by encouraging curiosity about emerging technologies.

**Requirements and Qualifications:**

  • 5+ Years of experience in software development and/or technology infrastructure and operations.
  • Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
  • Proven ability to set direction and inspire team members to engage and successfully deliver on a vision.
  • Proven track record of success driving projects and initiatives even with ambiguous details provided.
  • Strong customer service, problem-solving, organizational, and conflict management skills.
  • Strong IT Service Management and standards experience.
  • Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.
  • Proven ability to learn new technologies quickly.
  • A management style that is collaborative, energetic, and results-oriented.
  • Hands-on experience with programming and scripting languages.
  • Comfortable in a fast-paced environment and motivated by complex technical and business challenges.
  • ITIL Certification preferred.

**Estimated Salary:** $130,000 - $180,000 per year, depending on location and experience.

This position offers a unique opportunity to join a forward-thinking organization committed to your personal and professional growth through a comprehensive benefits package, including a hybrid work model, extensive wellbeing programs, LinkedIn Learning access, and opportunities for social impact.

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