Order Fulfillment Specialist

hace 2 semanas


San Pedro Garza García, Nuevo León, México Steelcase A tiempo completo

We are seeking an experienced Order Fulfillment Specialist to join our team at Steelcase. As a key business consultant between Steelcase NA e-Business customers and internal Steelcase customers, you will proactively develop and support multiple lines of business for eCommerce and non-aligned Dealers.

The ideal candidate will have a strong understanding of the Steelcase order fulfillment value stream and be able to optimize supply chain, manufacturing, and delivery efficiencies to create a phenomenal customer experience.

Key responsibilities will include:

  • Supply Chain Optimization: Understand the Steelcase order fulfillment value stream and optimize supply chain, manufacturing, and delivery efficiencies.
  • Customer Advocacy: Understand the health and well-being of customers through performance measures and play the role of the customer advocate to quality and manufacturing management for awareness and drives process improvement.
  • Long-term Customer Relationships: Develop and maintain long-term customer relationships to help drive sales through outstanding customer experience.
  • Customer Satisfaction: Accountable for customer satisfaction goals, along with the execution of strategies that support those goals.

To be successful in this role, you will need:

  • Strong Analytical Skills: Strong analytical and decision-making skills to provide sound solutions to complex business issues.
  • Excellent Communication Skills: Excellent written and verbal communication skills, with the ability to organize thoughts and information before sharing.
  • Technical Skills: Proficient in technology used to support order management activities, including SAP, SharePoint, Excel, and IM.

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives.



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