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IT Systems Analyst
hace 1 mes
Bishop Fox is a leading authority in offensive security, providing innovative solutions to clients worldwide. Our team of experts delivers cutting-edge services, including continuous penetration testing, red teaming, and attack surface management.
We're expanding our IT team and seeking a skilled IT Systems Analyst to join us. As a key member of our team, you'll provide first-line IT helpdesk support, handling tier 1 requests and ensuring our systems and assets run efficiently and securely.
Key Responsibilities:
- Provide helpdesk support with excellent customer service skills.
- Guide users through system configurations, troubleshooting, and maintenance remotely.
- Create documentation to provide guidance on processes and procedures.
- Troubleshoot basic automation issues.
- Manage and audit user access to data and systems.
- Perform information security review activities.
- Track, order, and manage company assets.
- Perform user administration through the complete lifecycle.
Requirements:
- Associate or Bachelor's Degree in IT or a related field, or 2+ years of equivalent relevant professional experience.
- Demonstrated experience in desktop support.
- Excellent customer service skills.
- Ability to navigate requests with flexibility and calm.
- Good written and verbal communication skills.
- Ability to build professional trust and maintain confidentiality.
- Team player mentality with the ability to work as a self-motivated individual contributor.
- Detail-oriented with the ability to prioritize and multi-task.
- Excellent time management skills and focus.