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IT Systems Analyst

hace 1 mes


Ciudad de México, Ciudad de México Bishop Fox A tiempo completo

Bishop Fox is a leading authority in offensive security, providing innovative solutions to clients worldwide. Our team of experts delivers cutting-edge services, including continuous penetration testing, red teaming, and attack surface management.

We're expanding our IT team and seeking a skilled IT Systems Analyst to join us. As a key member of our team, you'll provide first-line IT helpdesk support, handling tier 1 requests and ensuring our systems and assets run efficiently and securely.

Key Responsibilities:

  • Provide helpdesk support with excellent customer service skills.
  • Guide users through system configurations, troubleshooting, and maintenance remotely.
  • Create documentation to provide guidance on processes and procedures.
  • Troubleshoot basic automation issues.
  • Manage and audit user access to data and systems.
  • Perform information security review activities.
  • Track, order, and manage company assets.
  • Perform user administration through the complete lifecycle.

Requirements:

  • Associate or Bachelor's Degree in IT or a related field, or 2+ years of equivalent relevant professional experience.
  • Demonstrated experience in desktop support.
  • Excellent customer service skills.
  • Ability to navigate requests with flexibility and calm.
  • Good written and verbal communication skills.
  • Ability to build professional trust and maintain confidentiality.
  • Team player mentality with the ability to work as a self-motivated individual contributor.
  • Detail-oriented with the ability to prioritize and multi-task.
  • Excellent time management skills and focus.