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Global Accounts Solutions and Services Sales Representative
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Job Summary
Lenovo is seeking a highly motivated and results-driven Inside Sales Representative to join our Global Accounts Services team. As a key member of our team, you will be responsible for accelerating growth in our Solutions and Services business, covering LAS (LA Spanish Speaking Countries).
Key Responsibilities
- Develop and maintain a deep understanding of Lenovo's Solutions and Services offerings to effectively address customer inquiries and promote our products.
- Support the configuration, pricing, negotiation, and quoting of services sales solutions, as well as provide proactive follow-up to close business opportunities.
- Drive the day-to-day operational services business in partnership with the aligned field Solution and Services Executive and the extended Global Accounts team.
- Provide accurate weekly, monthly, and quarterly sales forecasts through CRM Pipeline Management.
- Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements.
- Manage external competitive pressures and effectively handle objections to retain customers or win new prospects.
- Manage a high volume of customer (external/internal) enquiries.
- Ensure a high level of professionalism during all interactions.
- Effectively partner and build strong business relationships with both internal and external stakeholders to ensure expectations are met.
- Collaborate with cross-functional teams and management to optimize sales processes, systems, and achieve a superior customer experience.
Requirements
- Bachelor's degree preferred.
- Fluent in both Spanish and English.
- 2-4 years of experience working in a customer service or overlay sales capacity preferred.
- Prior success in achieving individual and/or team sales quota/goals.
- Demonstrated ability to effectively communicate with customers and colleagues in a fast-paced environment while developing positive rapport.
- Demonstrated aptitude and success to learn and optimize new technology and data.
- Strong problem-solving skills.
- Excellent knowledge of MS Office programs.
- Good time management.
- Experience working with Microsoft Dynamics strongly preferred.
- Demonstrated ability to manage multiple priorities effectively, with proven success.
