Global Enterprise Solutions Analyst

hace 11 horas


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

SAP Sales Reporting- Service Management, Analyst

We are seeking a highly skilled and experienced Global Enterprise Solutions Analyst to join our team. As a key member of our global enterprise, you will be responsible for delivering reliable infrastructure and application operations according to business expectations across the application portfolio.

Key responsibilities include:

  • Delivering SAP WRP and S4 service lifecycle management focusing on day-to-day operation and service improvement, ensuring reliability and availability.
  • Collaborating with different partners and teams to implement IT standards (operational, compliance, etc.) for SAP systems.
  • Monitoring, supporting, and improving services according to incident, change, and problem management for daily operations according to IT TR and SAP standards.
  • Partnering with application development teams to deliver operational readiness for new applications and features.
  • Collaborating with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
  • Driving continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
  • Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
  • Responsible for monitoring and analyzing business operational and technical key metrics.
  • Effectively articulating complex problems, concepts, and solutions to varied audiences.

In this role, you will have the opportunity to work closely with our cross-functional teams to drive business growth and improvement. You will be working in a fast-paced environment, where no two days are the same. If you are a motivated and detail-oriented individual who thrives in a dynamic environment, we encourage you to apply.

About You

We are looking for an individual with:

  • Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.
  • Fluent English is a must.
  • 2+ years of experience in IT Services.
  • Broad understanding of the technologies used to build and operate distributed application systems, including experience managing data center systems/infrastructure.
  • Proven track record of success participating in projects and initiatives, even with ambiguous details provided.
  • Strong customer service, problem-solving, organizational, and conflict management skills.
  • Strong IT Service Management and standards experience.
  • Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.

This is a unique opportunity to join a leading company that is committed to making a positive impact on society. We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, plus benefits including comprehensive health insurance, 401(k) matching, and generous paid time off.

At Thomson Reuters, we value diversity and inclusion and are committed to creating an inclusive workplace culture. We welcome applicants from all backgrounds and perspectives.



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