We are seeking a highly skilled and experienced Lead Massage Therapist to join our luxury spa team at Fairmont Breakers. As a Lead Massage Therapist, you will be responsible for providing exceptional massage therapy services to our guests, while also leading and training a team of service providers to ensure consistent high standards.

• Provide Professional Massage Therapy Services: Consistently offer professional, friendly, and engaging service to our guests, creating a welcoming atmosphere and ensuring a high level of professionalism in all aspects of job performance.
• Lead and Train the Team: Lead the training programs with the service providers, observe their performance, and assist accordingly to ensure all standards are met consistently.
• Interact and Communicate Effectively: Interact and communicate effectively with guests, colleagues, and management team, providing an exceptional experience to all guests, promptly handling any guest comments, complaints, or concerns with discretion and urgency.
• Maintain a Clean and Hygienic Environment: Maintain a clean, hygienic, and neat work environment at all times, ensuring all equipment is in safe working order.
• Prepare and Refresh Treatment Rooms: Prepare and refresh the treatment rooms for the guests, assist with the removal of linen and towels for expedited service.
• Actively Participate in Spa Operations: Actively participate in other areas of the spa operations, such as body treatments and product knowledge, and maintain cleanliness and stock all wellness facilities as needed.
• Maintain Product and Supply Inventory: Maintain product and supply inventory in collaboration with spa leadership.
• Upsell and Promote Retail Sales: Use upselling techniques to actively promote retail sales and enhancements.
• Assist Guests with Hotel Facilities: Assist guests regarding hotel facilities in an informative and helpful way.
• Maintain Brand and Quality Standards: Maintain all brand and quality luxury service standards, consistency in accordance to Forbes/LQA and Fairmont standards.
• Conduct Audits and Feedback Reviews: Conduct audits amongst the team, conduct self-audits, and participate in the feedback review to improve service levels.
• Communicate Maintenance Deficiencies: Communicate maintenance deficiencies in a timely manner.
• Ensure a Safe Working Environment: Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely.
• Ensure Confidentiality of Guest Information: Ensure confidentiality of all guest sensitive information at all times.
• Follow Departmental Policies and Procedures: Follow departmental policies and procedures, and follow all safety and sanitation policies.

• Certification from an Accredited School of Massage: Certification from an accredited school of Massage required.
• California Massage Therapy Council Certification: Certified in California namely California Massage Therapy Council.
• Previous Experience as a Lead Therapist: Previous experience as a lead therapist required.
• Previous Training Experience: Previous training experience required.
• Previous Experience in a Luxury Environment: Previous experience in a luxury environment preferred.
• All Professional Licenses Current: All professional licenses are to be current.
• Must Successfully Complete the Fairmont Breakers Training Program: Must successfully complete the Fairmont Breakers training program and hands-on evaluation for this role.
• CPR and First Aid Certification Preferred: CPR and First Aid certification preferred.
• Excellent Communication and Organizational Skills: Excellent communication and organizational skills.
• Strong Interpersonal and Problem-Solving Abilities: Strong interpersonal and problem-solving abilities.
• Highly Responsible and Reliable: Highly responsible and reliable.
• Ability to Focus Attention on Guest Needs: Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Professional Image and Personality: Must have a professional image and personality.
• Committed to Delivering a High Level of Customer Service: Committed to delivering a high level of customer service.

• Competitive Wage: Wage: USD $23.00/hour.
• Discounted Hotel Rooms and Food and Beverage Rates: Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
• Learning Programs through Our Academies: We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to Develop Your Talent and Grow: Opportunity to develop your talent and grow within your property and across the world.
• Ability to Make a Difference through Corporate Social Responsibility Activities: Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH.