Business Analyst

hace 2 días


Xico, México Wipro Limited A tiempo completo

Job Role: Performance Analytics Business Analyst


As a Performance Analytics Business Analyst at Wipro Limited, you will play a vital role in bridging the gap between customer and delivery team. Your primary responsibility will be to comprehend and analyze customer requirements, ensuring that the delivery teams provide the right solutions.


Main Responsibilities:



  • Interface and coordinate with client engagement partners to understand RFP/RFI requirements.
  • Detail out scope documents, functional and non-functional requirements, features, and ensure all stated and unstated customer needs are captured.
  • Construct workflow charts and diagrams, studying system capabilities, writing specifications after thorough research and analysis of customer requirements.
  • Engage and interact with internal team members - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely responses to RFP/RFIs.
  • Understand and communicate the financial and operational impact of any changes.
  • Periodic cadence with customers to seek clarifications and feedback regarding the proposed solution and instruct the delivery team to make changes in the design.
  • Maintain relationships with customers to optimize business integration and lead generation.
  • Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/products) to the customers.

Key Skills:



  • Leveraging Technology - Knowledge of current and upcoming technology (automation, tools, and systems) to build efficiencies and facilitate the process of providing solutions for problems and opportunities.
  • Domain/Industry Knowledge - Awareness and knowledge of broad economic, demographic, technological, and global trends in the IT industry.
  • Process Excellence - Execute projects with end-outcome and process focus, along with understanding of end-to-end delivery processes and its governance.

Requirements:



  • Domain/Industry Knowledge - Expert level in the IT industry.
  • Leveraging Technology - Competent level in leveraging technology.
  • Process Excellence - Competent level in process excellence.
  • Knowledge of current and upcoming technology (automation, tools, and systems) to build efficiencies and facilitate the process of providing solutions for problems and opportunities.
  • Awareness and knowledge of broad economic, demographic, technological, and global trends in the IT industry.
  • Execute projects with end-outcome and process focus, along with understanding of end-to-end delivery processes and its governance.

English



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