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HR Transformation Specialist
hace 2 semanas
At Ruhrpumpen, we recognize the importance of every employee's contribution to our success.
The Shared Services Manager will lead and optimize global transactional Human Resources operations to drive efficiencies and economies of scale in key functional activities. This includes ensuring the accurate and efficient execution of operational processes such as payroll, personnel administration, content development for the Ruhrpumpen University, and recruitment processes for administrative and leadership positions.
Main responsibilities:
- Optimization of Transactional Processes:
- Manage and coordinate global shared services for Human Resources, focusing on continuous improvement of efficiency and reduction of operational costs.
- Ensure timely and compliant execution of payroll processes across all regions.
- Oversee personnel administration, including salary changes, promotions, lateral moves, and supervisor changes.
- Content Development for Ruhrpumpen University:
- Collaborate with key teams to design, develop, and update training content within the Ruhrpumpen University, aligned with organizational and professional development needs.
- Oversee delivery of training programs and their integration with learning platforms, aiming to optimize employee experience.
- Recruitment for Administrative and Leadership Positions:
- Manage and optimize recruitment processes for administrative and leadership positions across all regions, ensuring a steady flow of talent and reducing hiring times.
- Work closely with talent management teams and business leaders to understand their needs and align them with best hiring practices.
- Utilize analytics and metrics to assess the effectiveness of recruitment processes and recommend improvements.
- Driving Efficiencies and Economies of Scale:
- Identify and implement initiatives that generate operational savings and enhance productivity through technology implementation, standardized processes, and automation.
- Coordinate continuous improvement projects to streamline and standardize processes across all HR areas.
- Collaborate with HR leaders and departments to share best practices and ensure alignment with global initiatives.
- Service Productivity and Quality Management:
- Establish and manage Service Level Agreements (SLAs) for all HR transactional services to ensure service delivery meets business expectations.
- Monitor performance against SLAs, taking corrective actions when necessary.
- Continuously improve SLAs and service standards to maintain high satisfaction among internal stakeholders.
- Team and Stakeholder Management:
- Lead Shared Services teams, fostering a culture of collaboration, efficiency, and continuous improvement.
- Manage relationships with internal and external stakeholders to ensure quality standards are met.
Key qualifications:
- Bachelor's degree in business administration, Human Resources, or related field.
- Advanced/Fluent English language skills required for effective communication worldwide.
- 5+ years of experience in a similar role, preferably in global and cross-functional environments.
- Effective communication skills at all organizational levels and ability to manage multiple priorities.
- In-depth knowledge of payroll, personnel administration, training, and recruitment processes.
- Experience leading Shared Services teams and continuous improvement projects.
- Strong analytical skills to identify improvement opportunities and drive results.
