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Customer Service Expert
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RateHawk is a leading international travel-tech company, and we're seeking a skilled Customer Support Specialist to join our dynamic team.
About the Position:The successful candidate will possess excellent communication skills, be self-motivated, and have a strong passion for providing outstanding customer service. They will be responsible for addressing client complaints efficiently, offering expert guidance on bookings and products, and interacting with suppliers and hotels through email and phone.
Main Duties:- Address client concerns promptly: Resolve issues reported by clients through our CRM system.
- Offer expert advice: Provide guidance on bookings and our products to clients.
- Foster effective communication: Interact with suppliers, hotels, and clients via email and phone.
- English Proficiency: Upper Intermediate level (spoken and written).
- Soft Skills: Empathy, kindness, resilience, and responsibility.
- Adaptability: Quick learner, ability to stay focused on results.
- Remote Work: Enjoy working from home.
- Talented Team: Join a vibrant team of experts.
- Flexible Hours: 2 days-on followed by 2 days-off from 12 pm to 12 am Mexico time.
- A Competitive Package: Receive a base salary of up to $800 plus up to $250 in bonus KPI.
- Engaging Tasks: Tackle exciting challenges to enhance your skills.
- Ongoing Development: Access training, seminars, and conferences. We'll support your professional growth.
- Corporate Perks: Enjoy hotel and service discounts.
