Quality Training Specialist, Medical Communications Expert
hace 4 semanas
At Thermo Fisher Scientific, you'll discover meaningful work, innovative thinking, and a culture dedicated to working with integrity and purpose. Our team is passionate about helping customers find solutions to complex challenges, from cancer research to environmental sustainability. As a leader in serving science, we empower our colleagues to realize their full potential in a fast-growing, global organization that values diversity and unique contributions.
Key ResponsibilitiesAs a Quality Training Specialist, Medical Communications, you will oversee and coordinate training and quality programs, ensuring compliance with corporate, departmental, and client policies and procedures. Your key responsibilities will include:
- Scheduling and developing training courses and content for all staff members
- Conducting product or disease state training for staff members as required
- Monitoring efficiency of training and observing training sessions, trends, and assessing changes in employee performance
- Modifying training to increase helpful outcomes
- Integrating training with clients while negotiating organizational differences in culture, management structure, and staffing
- Conducting call and documentation review of staff member's work and monitoring accuracy and completeness of information provided
- Evaluating quality trends across the program and providing feedback to the management team
- Tracking and documenting Quality Events
- Developing continuous improvement initiatives based on gaps and trends identified
- Providing support for program-related audits
To be successful in this role, you will need:
- A Bachelor's degree in Pharmacy or equivalent and relevant formal academic/vocational qualification
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years)
- Comprehensive understanding of applicable health professionals (FDA, EMA) or local regulations
- Strong knowledge of drugs and drug information
- Ability to perform call/document review, including complex clinical discussions and provide clear and concise feedback
- Phenomenal organizational and time management skills
- Strong attention to detail and ability to multi-task
- Effective verbal and written communication skills
- Excellent problem-solving skills
- Strong digital literacy, including Microsoft Office
- Ability to train and mentor others
- Excellent language skills (comprehension, speaking, reading, and writing) must be proven if the position requires languages other than English
- Ability to work in a team environment and/or independently as needed
We deliver outstanding service, working to improve patient health by supplying high-quality medical information services on behalf of our clients to patients, healthcare providers, and other client stakeholders. We lead medical information inquiries, detail adverse events and product complaints, support product launches, and help clients set up successful medical communications operations in a complex, global environment.
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