Senior Technical Support Coordinator
hace 2 semanas
At Call Center Services International S.A. De C.V., we are committed to providing exceptional customer service.
We are seeking a highly skilled Senior Technical Support Coordinator to join our team in Guadalajara, Jalisco.
The ideal candidate will have at least 2 years of experience in a similar role and possess excellent problem-solving skills.
Responsibilities:
- Provide technical support to customers via phone calls and follow up on pending cases.
- Plan, organize, and prioritize work to ensure high-quality service.
- Collaborate with team members to identify and resolve complex issues.
- Escalate problems to management when necessary.
Requirements:
- Conversational and written English proficiency (85%).
- Basic knowledge of telecommunications networks and computer equipment.
- Experience with Windows and Mac operating systems.
- Strong personnel management skills.
Benefits:
- $4,700 pesos net per week.
- Law benefits.
- Caja de ahorro.
Work Details:
- Monday to Friday, 7:00 am to 5:00 pm.
- In-person work location.
Payout:
$4,700.00 per week.
Language:
English (required).
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