Senior Technical Support Coordinator

hace 2 semanas


Guadalajara, Jalisco, México Call Center Services International S.A. De C.V. A tiempo completo

At Call Center Services International S.A. De C.V., we are committed to providing exceptional customer service.

We are seeking a highly skilled Senior Technical Support Coordinator to join our team in Guadalajara, Jalisco.

The ideal candidate will have at least 2 years of experience in a similar role and possess excellent problem-solving skills.

Responsibilities:

  • Provide technical support to customers via phone calls and follow up on pending cases.
  • Plan, organize, and prioritize work to ensure high-quality service.
  • Collaborate with team members to identify and resolve complex issues.
  • Escalate problems to management when necessary.

Requirements:

  • Conversational and written English proficiency (85%).
  • Basic knowledge of telecommunications networks and computer equipment.
  • Experience with Windows and Mac operating systems.
  • Strong personnel management skills.

Benefits:

  • $4,700 pesos net per week.
  • Law benefits.
  • Caja de ahorro.

Work Details:

  • Monday to Friday, 7:00 am to 5:00 pm.
  • In-person work location.

Payout:

$4,700.00 per week.

Language:

English (required).



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