Language Services Manager

hace 2 semanas


Ciudad de México, Ciudad de México Jellyfish A tiempo completo
Senior Language Services Manager Job Description

About the Role

We are seeking a highly skilled Senior Language Services Manager to join our team at Jellyfish. As a Senior Language Services Manager, you will be responsible for managing localisation and copy validation language services projects, working collaboratively with our teams and freelance linguists.

Key Responsibilities

  • Manage localisation or copy validation projects as primary contact between suppliers, our teams and end clients, ensuring customer satisfaction and positive working relationships.
  • Work inter-connectively with team members and colleagues across teams, assisting with transcreation tasks, projects and contributing knowledge of languages.
  • Analyse client information and campaign briefs, schedules and define transcreation/localization approach.
  • Accountable for project status, ensuring quality meets expectations and Quality Assurance of all projects delivered to clients.
  • Identify new strategies and workflows for continued improvement and report to account/LS Lead.
  • Attend client and internal meetings to discuss projects and requirements.
  • Maintain Language Services standards, methodologies and best practices across the agency.
  • Management of multilingual operation process including multilingual talent management, TMS and Language AI technologies.

Qualifications and Requirements

  • BA in Translation, Localization or similar language qualification or experience.
  • Spanish and English proficiency.
  • 6+ years of experience in a transcreation project/account management role.
  • Experience using CAT tools, project management tools and language industry technologies.
  • Expertise in language automation workflows, traditional Machine Translation and AI driven localisation, post AI editing and validation.
  • Prioritising tasks and identifying details specific to you from general campaign briefs.
  • Developing long-lasting relationships with clients and adding value to their business.
  • Proven experience as senior member of Language services team.

About Us

Jellyfish is a workplace that prioritises growth, celebrates contributions and empowers employees to tailor their work environment. We offer a loyalty salary increase on your Jellyfish anniversary, discretionary annual bonus scheme, flexible working hours, remote work opportunities and health insurance policy.



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