Language Services Manager
hace 2 semanas
About the Role
We are seeking a highly skilled Senior Language Services Manager to join our team at Jellyfish. As a Senior Language Services Manager, you will be responsible for managing localisation and copy validation language services projects, working collaboratively with our teams and freelance linguists.
Key Responsibilities
- Manage localisation or copy validation projects as primary contact between suppliers, our teams and end clients, ensuring customer satisfaction and positive working relationships.
- Work inter-connectively with team members and colleagues across teams, assisting with transcreation tasks, projects and contributing knowledge of languages.
- Analyse client information and campaign briefs, schedules and define transcreation/localization approach.
- Accountable for project status, ensuring quality meets expectations and Quality Assurance of all projects delivered to clients.
- Identify new strategies and workflows for continued improvement and report to account/LS Lead.
- Attend client and internal meetings to discuss projects and requirements.
- Maintain Language Services standards, methodologies and best practices across the agency.
- Management of multilingual operation process including multilingual talent management, TMS and Language AI technologies.
Qualifications and Requirements
- BA in Translation, Localization or similar language qualification or experience.
- Spanish and English proficiency.
- 6+ years of experience in a transcreation project/account management role.
- Experience using CAT tools, project management tools and language industry technologies.
- Expertise in language automation workflows, traditional Machine Translation and AI driven localisation, post AI editing and validation.
- Prioritising tasks and identifying details specific to you from general campaign briefs.
- Developing long-lasting relationships with clients and adding value to their business.
- Proven experience as senior member of Language services team.
About Us
Jellyfish is a workplace that prioritises growth, celebrates contributions and empowers employees to tailor their work environment. We offer a loyalty salary increase on your Jellyfish anniversary, discretionary annual bonus scheme, flexible working hours, remote work opportunities and health insurance policy.
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