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Technical Solutions Engineer
hace 2 meses
Recruiter: Raul García
Location: Remote within Mexico
Industry: Information Technology Services
Key Responsibilities:
- Under the mentorship of senior engineers, execute contact flow management utilizing voice recognition technologies (such as Lex), queues, routing profiles, user management, and porting of telephone numbers.
- Follow team protocols to monitor and evaluate application performance, identify potential issues, and collaborate with developers to implement necessary improvements.
- Enhance knowledge in maintaining security protocols, backup systems, and redundancy measures as outlined by senior personnel.
Qualifications:
- Proficient in AWS services including AWS Console, Amazon Connect, Lex, Lambda, DynamoDB, CloudFront, and CloudWatch.
- Familiarity with Agile methodologies.
- Strong grasp of Scrum practices, including the development of user stories, prioritization, and refinement processes.
- Experience with project management tools such as JIRA and Confluence.
Essential Soft Skills:
Ability to work under pressure, commitment to quality, and a results-driven mindset.
What to Expect at Capgemini:
- Collaborate in a team-oriented environment, focusing on the analysis, design, and development of technology-driven solutions for clients.
- Engage with technical, functional, and industry experts to support the creation, implementation, and integration of innovative system solutions.
- Contribute to client satisfaction by delivering timely and valuable services and products.
- Enjoy a competitive salary and benefits package.
- Capgemini is a global organization with a diverse workforce, emphasizing a multicultural work environment.
- Experience Capgemini's unique working approach, the Collaborative Business Experience™, supported by its global delivery model, Rightshore.
Why You Will Appreciate This Role:
- Capgemini is dedicated to providing a personalized experience for new hires through a comprehensive recruitment and onboarding process, as well as supporting your career development.
- Experience a collaborative workplace that values principles such as honesty, boldness, trust, freedom, teamwork, modesty, and enjoyment.
- Capgemini fosters a development-friendly atmosphere that encourages hands-on involvement and planning for your career growth.
Capgemini Mexico is committed to attracting top talent and fostering a diverse and inclusive workplace, ensuring no discrimination based on race, gender, sexual orientation, or any other personal characteristic. All applications will be evaluated based on merit relative to the position.
