Virtual Behavioral Therapy Support Associate
hace 3 semanas
About Emora Health
At Emora Health, we're dedicated to providing virtual behavioral therapy for youth in need of care. Our platform connects families with therapists, ensuring children, teens, and young adults receive personalized care for conditions like ADHD, anxiety, depression, trauma, and more.
Operations & Support Associate Role
This position is crucial in ensuring patients receive the care they need. As an early member of our operations and support team, you'll help us reach more patients with high-quality care across the United States.
Your Responsibilities
- Communicate directly with patients and families to support patient onboarding, scheduling, and ongoing care
- Partner with therapists and psychologists for seamless coordination of care
- Identify new opportunities to enhance patient operations and support workflows
- Support the development and implementation of scalable processes to improve operational efficiency
- Track and report operational performance across relevant KPIs
Requirements
- Excellent written and verbal fluency in English (C2 level certification desired)
- Passionate about supporting patients and their families in providing life-changing behavioral healthcare
- Empathetic communicator with strong problem-solving and time management skills
- Ability to work US Eastern Time hours and experience with Google Sheets or Excel
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