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Support Operations Representative
hace 7 días
The Account Support Representative will serve as a primary point of contact for sales support, monitor customer issues, and ensure effective issue resolution. This role requires strong analytical skills, attention to detail, and proven experience developing and delivering quantitative metrics in a business context.
Key Responsibilities:
- Manage assigned accounts, including order processing, account operations, and communication with internal teams and departments.
- Work closely with Sales teams to provide pre-sales support, attend customer meetings, and identify sales opportunities.
- Provide quotes directly to customers or account teams, identifying upselling opportunities and maintaining accurate records.
- Analyze operations data to identify obstacles and determine process improvement plans.
- Collaborate with other departments to resolve issues and improve customer satisfaction.
To excel in this role, you will need:
- Bachelor's Degree or equivalent experience in Business Administration, Purchasing, or a related field.
- 6+ years of related experience in sales operations, business analysis, process improvement, and/or program/project management.
- Excellent analytical, reporting, data manipulation, and business intelligence skills, as well as proficiency in Excel, PowerPoint, and other Microsoft Office applications.
