Human Resources and Communication Specialist
hace 2 meses
Are you prepared to advance your career as our People & Communications Agent?
In this role, you will be at the forefront of supporting our employees with their HR-related inquiries and transactions. Your focus will be on ensuring that all operational processes within the HR domain are executed smoothly and efficiently.
Key Responsibilities:
- Address transaction requests and resolve inquiries related to HR processes, providing support through various channels.
- Collaborate with other HR teams to facilitate requests and ensure timely completion of processes.
- Validate documentation and gather necessary information from stakeholders to support transaction processing.
- Clearly communicate the required steps to employees and HR teams to ensure seamless transactions.
- Deliver exceptional customer service while guiding employees on the use of self-service tools and resources.
- Maintain accurate records of all requests in a case management system to monitor performance metrics.
- Adhere to established guidelines to meet service level agreements (SLAs) and quality standards.
- Provide reminders and notifications to relevant parties as per operational protocols.
- Report any compliance issues or documentation gaps to the appropriate HR personnel.
- Conduct quality checks throughout the transaction process and maintain up-to-date quality statistics.
- Document daily performance data and engage in reconciliation activities as necessary.
- Participate in process improvement initiatives and contribute to team projects as assigned.
Qualifications:
- A Bachelor's degree in Psychology, Business Administration, or a related field.
- A minimum of 2 years of experience in HR functions.
- Proficiency in English is essential for supporting our diverse workforce.
- A strong customer service orientation.
Bring your enthusiasm and expertise to make a meaningful contribution at KONE.
Discover more about our company and values.
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