Human Resources and Communication Specialist

hace 2 meses


Ciudad de México, Ciudad de México 253 KONE Mexico S.A. de C.V. A tiempo completo

Are you prepared to advance your career as our People & Communications Agent?

In this role, you will be at the forefront of supporting our employees with their HR-related inquiries and transactions. Your focus will be on ensuring that all operational processes within the HR domain are executed smoothly and efficiently.

Key Responsibilities:

  • Address transaction requests and resolve inquiries related to HR processes, providing support through various channels.
  • Collaborate with other HR teams to facilitate requests and ensure timely completion of processes.
  • Validate documentation and gather necessary information from stakeholders to support transaction processing.
  • Clearly communicate the required steps to employees and HR teams to ensure seamless transactions.
  • Deliver exceptional customer service while guiding employees on the use of self-service tools and resources.
  • Maintain accurate records of all requests in a case management system to monitor performance metrics.
  • Adhere to established guidelines to meet service level agreements (SLAs) and quality standards.
  • Provide reminders and notifications to relevant parties as per operational protocols.
  • Report any compliance issues or documentation gaps to the appropriate HR personnel.
  • Conduct quality checks throughout the transaction process and maintain up-to-date quality statistics.
  • Document daily performance data and engage in reconciliation activities as necessary.
  • Participate in process improvement initiatives and contribute to team projects as assigned.

Qualifications:

  • A Bachelor's degree in Psychology, Business Administration, or a related field.
  • A minimum of 2 years of experience in HR functions.
  • Proficiency in English is essential for supporting our diverse workforce.
  • A strong customer service orientation.

Bring your enthusiasm and expertise to make a meaningful contribution at KONE.

Discover more about our company and values.



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