Logistics Operations Manager
hace 2 semanas
About the Role
Uber Freight is seeking an experienced professional to oversee day-to-day logistics operations, ensuring seamless shipping, tracking, and billing processes for import and export shipments. The ideal candidate will provide exceptional customer service, establish strong relationships with customers, and drive team performance.
Key Responsibilities
- Supervise logistics operations, including booking, shipping, and tracking
- Provide timely and professional communication with customers
- Ensure team goals and day-to-day operations are met
- Source and coordinate capacity assignment with procurement and capacity teams
- Monitor team performance and identify areas for improvement
- Secure rate automation in TMS and ensure carrier performance meets customer expectations
- Make strategic transportation and volume commitment decisions with the capacity and sales team
- Communicate service issues to customers or management
- Demonstrate ownership of assigned business segments
- Analyze customer and carrier data to identify cost-saving opportunities
- Assist with onboarding processes and oversee team performance
Requirements
- 2-3 years of logistics experience
- At least 1 year of personnel management experience
- Advanced Microsoft Excel skills, including VLookup, Pivot Tables, and advanced formulas
- Bachelor's degree
- Advanced Spanish and English written, oral, and presentation communication skills
Preferred Qualifications
- Logistics expertise, including import and export operations basics
- Reporting and analytics skills, including BI report validation and delivery of insights
What We Offer
Uber Freight is a dynamic and innovative company that offers a challenging and rewarding work environment. We are committed to providing our employees with opportunities for growth and development.
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