Soft Collections Specialist
hace 3 semanas
We are seeking a highly skilled and results-driven Collections/ Customer Support Agent to join our team at American Telemarketing Solutions.
Key Responsibilities:
- Contact Debtors: Initiate contact with debtors through phone calls, requiring conversational English and comprehension. Clearly communicate the nature of the debt and establish a cooperative dialogue.
- Negotiate Payment Plans: Assess the financial situation of debtors and negotiate realistic and achievable payment plans. Provide information on alternative payment options to facilitate debt resolution.
- Documentation and Reporting: Maintain accurate and detailed records of all communication with debtors. Generate reports on collections activities, outstanding balances, and progress towards collection goals.
- Compliance: Ensure compliance with relevant laws and regulations governing debt collection practices. Follow ethical and legal standards in all interactions with debtors.
- Customer Service: Address debtor inquiries and concerns in a professional and courteous manner. Provide assistance and guidance to help debtors understand their financial obligations.
Requirements:
- High school diploma or equivalent.
- Proven experience as a customer service agent.
- Some understanding of debt collections is preferred.
- Experience with SAP, or other CRMs is a Plus.
- Excellent negotiation and communication skills.
- Ability to work independently and as part of a team.
- Proficient in using collection softwares and or Microsoft Office Suite.
Skills:
- Strong interpersonal and communication skills.
- Persuasion and negotiation skills.
- Detail-oriented with strong organizational abilities.
- Ability to work under pressure and meet targets.
- Problem-solving and decision-making skills.
Work Details:
- Full-time position.
- $10,000.00 - $11,000.00 monthly salary.
- Monday to Friday, 8-hour shift.
Benefits:
- Free beverages.
Location:
- 11530, Ciudad de México, CDMX: Relocation to the workplace is required or plan to move before starting work.
Language:
- Advanced English (required).
Workplace:
- On-site employment.
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