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Order Management Specialist

hace 2 meses

Tijuana, Baja California, México Naps A tiempo completo
{"title": "Order Management Specialist", "description": "Job Summary

We are seeking a highly organized and detail-oriented Order Management Specialist to join our team at NAPS in Parque Industrial Los Pinos - Tijuana, Baja California. As a key member of our customer service team, you will be responsible for providing exceptional levels of service to our customers and coworkers through data entry, report creation, and effective communication.

Key Responsibilities
  • Accurately and promptly address all customer needs in a professional manner.
  • Understand and apply company procedures, policies, and guidelines.
  • Process EDI orders, maintain customer cross-reference of part numbers, and retrieve ship-to address information for drop ships.
  • Communicate accurate information to customers regarding delivery, price, and order information.
  • Resolve issues related to customer orders, including requests to change or expedite orders.
Requirements
  • High School Diploma or equivalent.
  • Methodical, organized, and detail-oriented work habits.
  • Strong written and verbal communication skills.
  • Past experience working collaboratively in a team-oriented environment.
Preferred Qualifications
  • 2+ years of experience in an office environment providing customer service, data entry, and telephone support.
  • Demonstrated ability to effectively service and drive solutions for customers.
Work Environment

We offer a dynamic and supportive work environment with opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

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