Global Product Owner: Salesforce Configuration and Support Specialist
hace 4 semanas
**Unlock Career Opportunities with Multi-Color Corporation**
Multi-Color Corporation, a leading prime label and packaging supplier, is seeking a Global Product Owner to lead Salesforce configuration and support efforts. This role is responsible for ensuring the company achieves maximum value from its Salesforce Service Cloud investments.
**Key Responsibilities:**
• Collaborate with cross-functional teams to gather requirements and develop functional specifications for new system features and enhancements.
• Utilize data analysis and process improvement methods to identify opportunities for system and process optimization.
• Configure and maintain assigned business systems to support new implementation project requirements and operational changes.
• Develop and maintain system, process, and end-user documentation to ensure knowledge transfer and onboarding.
• Conduct training and knowledge transfer for end-users, including sharing best practices.
• Develop and maintain reports using MCC standard reporting technologies.
• Ensure adherence to established policies, procedures, and controls.
• Model corporate values and principles.
**Requirements:**
• 2+ years of experience in IT with responsibilities for CRM or ERP system configuration and support, preferably in Salesforce.
• Advanced technical ability to manage and support Salesforce systems.
• Experience with Microsoft Windows, Windows Server, and Database Technology.
• Self-directed with the ability to identify critical requirements and act accordingly.
• Advanced analytical ability to develop solutions to complex situations.
• Broad knowledge of printing industry business practices and processes.
• University degree in Information Technology or related field.
**Diversity and Inclusion:**
Multi-Color Corporation values diversity and promotes an inclusive work environment.
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