Global Product Owner: Salesforce Configuration and Support Specialist

hace 4 semanas


Monterrey, Nuevo León, México Multi-Color Corporation A tiempo completo

**Unlock Career Opportunities with Multi-Color Corporation**

Multi-Color Corporation, a leading prime label and packaging supplier, is seeking a Global Product Owner to lead Salesforce configuration and support efforts. This role is responsible for ensuring the company achieves maximum value from its Salesforce Service Cloud investments.

**Key Responsibilities:**

• Collaborate with cross-functional teams to gather requirements and develop functional specifications for new system features and enhancements.

• Utilize data analysis and process improvement methods to identify opportunities for system and process optimization.

• Configure and maintain assigned business systems to support new implementation project requirements and operational changes.

• Develop and maintain system, process, and end-user documentation to ensure knowledge transfer and onboarding.

• Conduct training and knowledge transfer for end-users, including sharing best practices.

• Develop and maintain reports using MCC standard reporting technologies.

• Ensure adherence to established policies, procedures, and controls.

• Model corporate values and principles.

**Requirements:**

• 2+ years of experience in IT with responsibilities for CRM or ERP system configuration and support, preferably in Salesforce.

• Advanced technical ability to manage and support Salesforce systems.

• Experience with Microsoft Windows, Windows Server, and Database Technology.

• Self-directed with the ability to identify critical requirements and act accordingly.

• Advanced analytical ability to develop solutions to complex situations.

• Broad knowledge of printing industry business practices and processes.

• University degree in Information Technology or related field.

**Diversity and Inclusion:**

Multi-Color Corporation values diversity and promotes an inclusive work environment.



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