Visionary Operations Director Mexico

hace 2 meses


Xico, México Alcon A tiempo completo

About Us

At Alcon, we are a global leader in eye care driven by our commitment to making a meaningful impact in the lives of our patients and customers. Our innovative spirit and dedication to championing progress enable us to innovate boldly and act with speed.

Job Summary

We are seeking a Visionary Operations Director for our Mexico location to lead our Customer Operations function. This role will be responsible for driving operational efficiencies and continuous improvement by implementing organizational structures and processes locally. The successful candidate will develop a culture that makes every customer touch point brilliant and align with the Head, Customer Operations Region on the local aspects of the transformation plans.

Key Responsibilities

  • Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation and culture of Alcon.
  • Execution of CO strategy, organizational design of teams and processes within market / cluster with following scope:
    • Pre order stream: preparation of Tender, management of Quotes and Contracts, creation and maintenance of Customer-, Price-, and Material Master data.
    • Order / delivery stream: interface between customers and Alcon in terms of sales order creation, secure order conditions, back orders, sample management, shipping compliance, consignment stock inventory, obsolescence, unsterile IOL handling, C-Pak handling.
    • Return / credit note stream: customer invoicing and invoice shipping, return material authorization, carrier and RDC coordination, credit notes issuance.
    • CO optimization, standardization and automation execution, including virtual and physical centralization, including leveraging regionally provided services e.g. 2nd level support for IRIS IDoc management and for defined sub-processes, mainly in the areas of pre-order processes and returns / credit note sub processes.
  • Own all CO processes on country / cluster level and build and foster trusting relationships between the CO functions and other local functions like: local / cluster Leadership Team, Business Franchises Sx and VC, Supply Chain to ensure smooth transactions in line with Franchise needs.

Requirements

To succeed as a Visionary Operations Director at Alcon, you should have:

  • A University or comparable business degree in Administration, Supply, or Business.
  • 10 years of experience in operations management, preferably in a multinational company.
  • Demonstrated business acumen and time and priority management skills.
  • Excellent oral and written communication skills.
  • Experience with SAP and Sales Force is an advantage.

What We Offer

As a Visionary Operations Director at Alcon, you can expect:

  • An attractive salary of approximately $120,000 per year, depending on your qualifications and experience.
  • A friendly working environment and a diverse and highly motivated team.
  • Individual career development plan and possible career growth within a newly created account.
  • Truly international environment and daily interactions with colleagues and stakeholders from all over the world.
  • Flexible hours and remote work possibilities.


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