Customer Service Representative

hace 4 días

Guadalajara, Jalisco, México Boldr A tiempo completo
About Boldr

Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating opportunities for meaningful work in diverse communities worldwide.

Our Values
  • Authenticity: We build meaningful connections by being genuine and transparent.
  • Curiosity: We drive our best work by being inquisitive and open-minded.
  • Dynamism: We grow by embracing change and staying adaptable.
  • Ambitious Vision and Operational Excellence: We combine strategic thinking with efficient execution to achieve our goals.
  • Empathy: At the heart of our partnerships, we prioritize understanding and compassion.
Your Role

As a Senior Customer Advocate, you will be responsible for responding to customer inquiries, resolving issues, and providing solutions. You will also be on call to support customers outside of regular business hours and work closely with operations staff to schedule service visits and dispatch technicians.

Why We're Looking for You

We're seeking impact-driven individuals who share our passion for helping Boldr grow and achieve its purpose. Our ideal candidate is someone who embodies our core values and is committed to delivering exceptional client experiences.

Key Responsibilities
  • Answer customer calls regarding product issues, service questions, and general client concerns.
  • Maintain a high level of professionalism with clients and establish a positive rapport with every caller.
  • Update customer information in the customer service database during and after each call.
  • Stay updated on product knowledge and company policies with the management team.
  • Impact the company's bottom line by solving problems and turning frustrated clients into happy and repeat customers.
What We're Looking for in a Candidate
  • You are curious, authentic, and passionate about client satisfaction.
  • You possess exceptional written and verbal communication skills in English.
  • You are an analytical and critical thinker with an eye for detail.
  • You are able to multitask, prioritize workload, and work effectively in a team.
  • You are well-organized and able to adapt to new technology and systems.
Requirements
  • 1-2 years of customer service experience preferred.
  • Efficient knowledge of MS Office.
  • Ability to work occasional nights, holidays, and weekends.
  • Ability to use and manage customer service ticketing systems.
  • Aptitude to quickly learn and navigate new technology.
Benefits
  • Law Benefits.
  • Private Health Insurance.
  • Paid Time Off.
  • Training.
  • Life Insurance.
  • Mental Health Support.

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