Senior Program Manager
hace 22 horas
We are seeking a talented Senior Program Manager to support the expansion of External Fulfillment programs in Amazon Mexico. As a key member of our team, you will be responsible for identifying challenges and driving solutions to enable adoption and growth of Market Place Programs.
Key Responsibilities- Identify gaps and pain points in existing processes and drive improvements with local and global teams.
- Dive deep on issues and come up with solutions, working with product teams for long-term implementation.
- Conceptualize and drive program changes.
- Address barriers through problem solving and coordination with stakeholders.
- Anticipate bottlenecks, provide escalation management, make trade-offs and balance the business needs versus technical constraints.
- Gain stakeholders' support on strategy and roadmap by writing narratives and influencing peers and senior leadership.
- Create goals and related metrics, track progress and manage through obstacles to achieve objectives.
- Communicate performance, articulating root-cause analysis and linking to specific improvement areas.
- Incorporate benchmarking information as well as best practices and lessons learned from other geographies to define best-in-class customer experience.
- Bachelor's degree.
- 6+ years of program or project management experience.
- 5+ years of managing stakeholders in cross-functional project experience.
- Experience using data and metrics to determine and drive improvements.
- Knowledge of Excel at an intermediate level.
- Fluent in both English and Spanish (verbally and in writing).
- Experience in planning (short and long-term strategy), setting metrics, and roadmap development.
- Experience working with international stakeholders across countries.
- Experience with developing new projects and processes without a prescribed template.
- Proficiency in analysis tools and SQL programming.
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is a fast-paced and innovative company that strives to be Earth's most customer-centric organization. We are committed to delivering the best experience to our customers and sellers.
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