Senior Program Manager

hace 22 horas

Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
About the Role

We are seeking a talented Senior Program Manager to support the expansion of External Fulfillment programs in Amazon Mexico. As a key member of our team, you will be responsible for identifying challenges and driving solutions to enable adoption and growth of Market Place Programs.

Key Responsibilities
  • Identify gaps and pain points in existing processes and drive improvements with local and global teams.
  • Dive deep on issues and come up with solutions, working with product teams for long-term implementation.
  • Conceptualize and drive program changes.
  • Address barriers through problem solving and coordination with stakeholders.
  • Anticipate bottlenecks, provide escalation management, make trade-offs and balance the business needs versus technical constraints.
  • Gain stakeholders' support on strategy and roadmap by writing narratives and influencing peers and senior leadership.
  • Create goals and related metrics, track progress and manage through obstacles to achieve objectives.
  • Communicate performance, articulating root-cause analysis and linking to specific improvement areas.
  • Incorporate benchmarking information as well as best practices and lessons learned from other geographies to define best-in-class customer experience.
Requirements
  • Bachelor's degree.
  • 6+ years of program or project management experience.
  • 5+ years of managing stakeholders in cross-functional project experience.
  • Experience using data and metrics to determine and drive improvements.
  • Knowledge of Excel at an intermediate level.
  • Fluent in both English and Spanish (verbally and in writing).
Preferred Qualifications
  • Experience in planning (short and long-term strategy), setting metrics, and roadmap development.
  • Experience working with international stakeholders across countries.
  • Experience with developing new projects and processes without a prescribed template.
  • Proficiency in analysis tools and SQL programming.
About Us

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is a fast-paced and innovative company that strives to be Earth's most customer-centric organization. We are committed to delivering the best experience to our customers and sellers.

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