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IT Operations Manager

hace 1 mes

Guadalajara, Jalisco, México Koch Global Services A tiempo completo
About Koch Global Services

We are a leading provider of second-level IT support services, with a global reach and a team of experienced professionals.

Job Summary

We are seeking an IT Operations Manager to lead our cross-functional team in identifying and developing their unique comparative advantages. As a Technical Support Supervisor, you will be responsible for supervising, coaching, mentoring, and developing a group of Technical Support Specialists in the day-to-day operations of providing level 2 IT support to internal customers from multiple businesses.

Key Responsibilities
  • Understand, develop, apply, and coach employees on our culture of Principle Based Management.
  • Supervise, coach, mentor, and develop a group of Technical Support Specialists in the day-to-day operations of providing level 2 IT support to internal customers from multiple businesses.
  • Identify, assess, and work to close gaps in employee performance and development areas to improve performance and prepare them for their next career path opportunity.
  • Monitor and manage group and individual performance to ensure the team is efficiently and effectively addressing consumer issues and meeting service level commitments.
Requirements
  • Experience leading and developing a team of technical support specialists (systems, applications, network, cloud, DevOps, EDI, software, MES).
  • Working knowledge giving support in cutting-edge technologies to different countries.
  • Ability to communicate effectively in English and Spanish.
What We Offer
  • A competitive salary of $120,000 - $150,000 per year, depending on experience.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.