Order to Cash Specialist
hace 1 mes
Job Summary: We are seeking a highly skilled Order to Cash Specialist to support the Accounts Receivable processes of assigned businesses. The successful candidate will ensure quality, timeliness, and effectiveness in credit management and cash application.
Key Responsibilities:
- Process periodic credit limit and risk category reviews in line with credit policy.
- Ensure no overdue credit limits by monitoring own assigned cases and addressing incoming requests in a timely manner.
- Create material and provide data to be used in periodic credit committee meetings between global, regional, and local teams.
- Approve credit limit reviews within authority level and follow up un-approved requests routed to management.
- Produce reports for review of inactive customers, collaborating with regional and local teams to identify accounts to be closed.
- Ad hoc reporting, research activities, and monthly KPI reports.
- Timely communication with regional & local AR teams/business function as required.
- Clear and customer-oriented communication with Alcon customers and regional teams to update credit limits and maintain credit master.
- Support the delivery of service levels and KPI targets.
- Support month-end/closing activities timely and in accordance with Alcon requirements and guidelines.
Cash Application:
- Manually post incoming bank statements for those receipts not auto-applied on a daily basis, using mass upload where available.
- Ensure the amount that posts in SAP via auto cash reconciles with the bank totals.
- Process all customer payments (Cash, Check, BoE, etc.) as per the remit on the day of receipt.
- Create daily reports of unallocated cash for review and input by regional teams, clearing payments as soon as details are received.
- Run and monitor BOTs effectiveness, suggesting improvements when required.
- Ad hoc reporting, research activities, and monthly KPI reports.
- Process offset requests originating from customers and collections teams.
- Timely communication with regional & local AR teams/business function as required.
- Clear and customer-oriented communication with Alcon customers and regional teams to reconcile payments.
- Process reversal and resetting requests as received.
- Daily reconciliation of the bank clearing accounts (research and resolution of recon out of balance).
- Clear all unallocated payments as per policy and process customer refunds if allocation is not possible.
- Ensure the Direct Debit posted totals in SAP match bank totals received.
- Post failed DD and CC, rejected checks back to customer accounts for collection by collections teams.
- Create and approve payment runs for Alcon-initiated payments and refunds.
- Ensure all activities are performed in a compliant way that supports RCM controls.
- Provide audit support through data/documentation gathering.
- Support the delivery of service levels and KPI targets.
- Support month-end/closing activities timely and in accordance with Alcon requirements and guidelines.
Requirements:
- University degree, preferably Bachelor of Accounting/Commerce.
- 3-5 years of relevant experience with an outsourcing or financial service organization.
- Experience supporting shared service functions preferred but not required.
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