Customer Service Representative
hace 4 semanas
Valeo is a leading global company in the automotive industry, dedicated to designing innovative solutions for a greener and more secure mobility. As a Customer Service Contact, you will play a key role in ensuring the seamless integration of customer demands into our system, while maintaining high service levels and ensuring timely delivery of products.
Main Responsibilities
- Manage customer demands by driving Sales and Operation Plan and Master production schedules
- Ensure accurate integration of customer requirements into our system, resolving any integration errors
- Monitor supply chain activities, including procurement, production, and shipping, to ensure timely delivery of products
- Manage co-operation and logistics issues with external platforms, ensuring correct parameters are applied to each reference
- Communicate effectively with customer contacts, adapting communication methods and frequency to meet their needs
Key Performance Indicators
- Ensure feasibility of customer programs internally, negotiating delivery dates as needed
- Measure daily service rate for each customer, proposing action plans to improve service levels
- Ensure accurate production sequencing based on real customer demand
About Valeo
Valeo is a global leader in the automotive industry, with over 20,000 engineers working in Research and Development. We value diversity and international collaboration, and offer a range of opportunities for career growth.
Why Join Us?
- Be part of a global innovative company with a strong commitment to sustainable development
- Work in a multi-cultural environment that values diversity and international collaboration
- Enjoy a range of benefits, including career growth opportunities and a commitment to limiting the environmental impact of our activities
Valeo is a company that values its employees and offers a range of benefits, including career growth opportunities and a commitment to limiting the environmental impact of our activities.
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