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hace 2 meses
We are Lenovo, a global technology leader, seeking a highly skilled Ecommerce Fraud and Payment Solutions Specialist to join our team. As a key member of our organization, you will play a critical role in safeguarding our online transactions and ensuring the integrity of our payment systems.
Key Responsibilities- Payment Onboarding: Collaborate with vendors to determine integration requirements for new payment methods and payment method expansion.
- Fraud Prevention Strategy: Develop and implement comprehensive fraud prevention strategies to safeguard against ecommerce fraud, working closely with internal and external teams.
- Transaction Monitoring: Utilize advanced tools and technologies to monitor online transactions, identifying process issues or suspicious trends and potential fraudulent transactions opportunities and/or gaps in established processes worldwide.
- Risk Assessment: Conduct thorough risk assessments of payment processing systems, ecommerce platforms, and processes, identifying vulnerabilities and recommending solutions to mitigate risks, prioritizing the riskiest areas first.
- Data Analysis: Partner with the analytics organization to review online transactions, payment processing, and customer behavior to identify trends, patterns, and anomalies indicative of fraudulent activity.
- Chargeback Management: Review and work towards improving the chargeback process, including investigation, documentation, and dispute resolution processes, to minimize financial losses resulting from fraudulent transactions. With this information, work upstream to close gaps in technology and processes which led to these fraudulent events.
- Collaboration: Collaborate with cross-functional teams, including IT security, finance, customer support, and legal, to ensure alignment on fraud prevention strategies and effective communication of fraud-related issues.
- Compliance: Stay up-to-date on industry regulations, compliance standards, and best practices related to ecommerce fraud prevention and online payment security, ensuring adherence to applicable laws and regulations.
- Training and Education: Provide training and education to internal stakeholders on fraud prevention best practices, security protocols, and risk mitigation strategies.
- Continuous Improvement: Continuously monitor and evaluate the effectiveness of fraud prevention measures, identifying areas for improvement and implementing enhancements to strengthen our defenses against fraud.
- Education: Bachelor's degree in Computer Science, Information Systems, Finance, or a related field. Advanced degree or relevant certifications (e.g., Certified Fraud Examiner, Certified Information Systems Security Professional) is a plus.
- Experience: Proven experience (3-5 years) in ecommerce fraud prevention, online payment security, payment processing or related fields.
- Skills: Deep understanding of ecommerce platforms, payment processing systems, and online payment methods. Proficiency in data analysis and visualization tools (e.g., SQL, Python, R, Tableau) to analyze large datasets and derive actionable insights. Strong problem-solving skills and attention to detail, with the ability to think critically and analytically to identify fraud patterns and trends. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate complex technical concepts to non-technical stakeholders.
- Knowledge: Knowledge of industry regulations and compliance standards related to ecommerce fraud prevention and online payment security (e.g., PCI DSS, GDPR). Experience with fraud detection tools, fraud management platforms, and risk assessment methodologies.
- Personal Qualities: Ability to work independently and manage multiple priorities in a fast-paced environment. Passion for staying abreast of emerging trends and developments in ecommerce fraud prevention, online payment security, and technology.
