Data Center Operations Specialist

hace 4 días

Ciudad de México, Ciudad de México MX003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

About the Role:

We are seeking a highly skilled and motivated Data Center Operations Specialist to join our team at Marsh McLennan. As a key member of our operations team, you will be responsible for providing technical support for all systems and applications hosted in our Global Data Centers.

Key Responsibilities:

  • Provide continuous and consistent management reporting on the status of issues, actions, and resolutions.
  • Manage severity 1 incident calls and report to appropriate management and teams.
  • Provide technical support for all systems and applications hosted in the Global Data Centers, ensuring all systems are managed and that all support services are meeting defined business service levels for Network, Server and Cyber Security.
  • Maintain patching compliance to avoid risks of system outages or compromised data.
  • Communicate ideas and information effectively via oral and written communication to globally diverse audiences.
  • Assist with operational and infrastructure related projects for related to server, network and cyber initiatives.
  • Monitor assigned incident queues and change queues in ITSM system.
  • Monitor ticketing queues for regular turnover up-dates on a daily basis.
  • Review incidents, changes and requests for updating and escalation.
  • Adapt and adjust to changing priorities both independently and in a team.
  • Monitor strict compliance in accordance with MMC Technical standards, policies and procedures.
  • Provide escalation of severity 1 issues to management timely and appropriately.

Requirements:

  • Associates's degree in computer or network science or related field from an accredited college/university or equivalent combination of education, training, and experience.
  • 2-3 years hands on experience in a technical infrastructure operations/data center environment.
  • Network support – Cisco, PaloAlto, Aruba, F5 etc...
  • Server OS support – Windows, Linux, Container Support.
  • Data Circuit Vendor Support.
  • Application and Load-balancer support.
  • Firewall rule support, troubleshooting, adds, and removals (PaloAlto Support a +).
  • Knowledge of ticketing systems and monitoring applications.
  • Knowledge of backup technologies.
  • Experience with Change Control Ticketing (ServiceNow experience a +).
  • Experience with Incident Reporting and Ticketing (ServiceNow experience a +).

What We Offer:

  • A competitive salary.
  • Employee friendly policies.
  • Health care and insurance for you and your dependants.
  • Healthy Work life balance.
  • A great working environment.
  • Flexible benefits packages to suit your needs and lifestyle.

About Us:

Marsh McLennan is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.

Our Commitment to Diversity and Inclusion:

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of sex/gender, marital or parental status, ethnicity, nationality, age, background, disability, sexual orientation and gender identity or expression.

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