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We are looking for a seasoned Quality Assurance Lead to oversee the development of a team of CX Assurance Specialists. This is an exciting opportunity to join our hospitality industry team and contribute to delivering exceptional customer experiences.
About the Team:The CX Assurance team plays a crucial role in ensuring that our customers have a seamless experience on our platform. As a Quality Assurance Lead, you will be responsible for guiding the team and helping them achieve their goals. You will also collaborate with cross-functional teams to drive continuous improvement initiatives.
Key Accountabilities:- Develop and implement quality assurance policies and procedures.
- Lead the CX Assurance team to achieve high-quality results.
- Collaborate with cross-functional teams to improve customer experience.
