Insurance Claims Manager with Operational Excellence

hace 3 días


Ciudad de México, Ciudad de México AIG A tiempo completo
Deliver Exceptional Customer Service
AIG seeks an experienced Insurance Claims Manager to lead our Mexico-based team in providing exceptional customer service and operational excellence. As a key member of our Claims Contact Center, you will be responsible for managing teams of customer service agents and supervisors, ensuring they follow established processes and procedures.

About the Role
The successful candidate will have a proven track record of staff management, with experience in direct and indirect leadership roles. They will be able to provide ongoing training and development opportunities to their team members, ensuring they are equipped to deliver high-quality service to our customers.

Main Responsibilities
* Manage a team of customer service agents and supervisors, providing guidance and support as needed* Ensure all operations and interactions comply with company and local government rules and regulations* Monitor KPIs through management systems to ensure compliance with these* Develop and implement operational strategies to improve efficiency and quality of service* Maintain a work environment that is inclusive and respectful of diverse perspectives and experiences

Requirements
* Bachelor's degree in Administration, Engineering, or a related field* 1+ year of experience in a similar role, with direct and indirect leadership experience* Excellent communication and analytical skills* Ability to handle multiple priorities and meet deadlines* Strong customer service and problem-solving skills* Proficiency in Microsoft Office packages (Excel, Word, Outlook)

What We Offer
* Competitive salary: $85,000 - $110,000 per annum* Opportunity to work with a global leader in commercial and personal insurance solutions* Collaborative and dynamic work environment* Comprehensive benefits package, including health insurance, retirement plan, and paid time off* Professional development opportunities to enhance your skills and career growth* Relocation assistance not provided but opportunity to live in México City

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