Customer Experience Ambassador
hace 1 semana
We're seeking a talented Customer Experience Ambassador to join our team As a key member of our customer care team, you'll be responsible for delivering exceptional service to our clients, providing tailored solutions to their needs, and promoting a positive brand image.
Your primary goal will be to consistently meet or exceed performance targets in sales rates, quality goals, compliance regulations, and productivity metrics. To achieve this, you'll need to possess strong communication skills, problem-solving abilities, and a passion for building long-term relationships with our customers.
The ideal candidate will have a high school diploma or equivalent and 1-2 years of experience in a customer-facing role, preferably in a consultative sales environment. A bachelor's degree is preferred but not required.
Key Responsibilities- Deliver extraordinary service on high-volume inbound calls in a fast-paced environment
- Consult with customers to understand their needs and provide personalized solutions
- Recognize customers as individuals through relevant product recommendations and benefit enrollments
- Develop key selling skills, including building connections with customers and handling objections
- Address general and account-specific customer inquiries, including statements and APR information
- Passion for building customer loyalty through exceptional listening and relationship-building skills
- Strong written and verbal communication skills to effectively converse with customers
- Integrity to manage sensitive customer information and adhere to regulatory guidelines
- Resilience to efficiently manage a steady stream of customer calls while balancing performance metrics
We offer a competitive salary range of $45,000-$65,000 per year, depending on location and experience. Additional benefits include bonus incentives, support for financial well-being and retirement, comprehensive medical and dental insurance, flexible work arrangements, and generous paid parental leave policies.
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Customer Experience Ambassador
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