Digital Identity Support Specialist

hace 6 días


Xico, México Gbg A tiempo completo

About GBG

GBG is the leading expert in global digital identity solutions. Our cutting-edge technology and talented team enable us to deliver award-winning location intelligence, identity verification, and fraud prevention solutions.

About the Team

The Customer Support Team at GBG are dedicated to providing exceptional support to our customers. With an average CSAT score of 95, we take pride in delivering world-class customer service that supports our Vision.

The Role

We are seeking a highly skilled Product Support Specialist to join our team. Reporting to the Customer Support Manager, you will be responsible for resolving customer queries efficiently and effectively. Your product knowledge, technical skills, and excellent communication abilities will enable you to add significant value for our customers, helping them to make the most of our services and achieve their business goals.

Your Key Responsibilities:

  • Resolve complex customer queries related to result and data, troubleshooting, implementation support, and bug escalation.
  • Follow internal procedures, including escalation procedures to Technology/Professional Services as required.
  • Collaborate closely with other teams to resolve queries where necessary.
  • Meet our targets to ensure we continue to deliver exceptional support.
  • Support the Tier 1 and global team by sharing knowledge and best practices.

Requirements:

  • Previous customer support experience in a technology company.
  • Demonstrable technical ability in one or more areas of SQL, networking, windows, XML/REST, HTML/CSS, and client-side languages (e.g., JavaScript).
  • A logical problem-solving approach, with experience in analyzing data.
  • Customer focus and excellent communication skills.
  • Accurate record keeping.

What We Offer:

At GBG, we offer a competitive salary range of £35,000 - £45,000 per annum, depending on experience, plus a range of benefits, including flexible working hours, professional development opportunities, and a collaborative work environment.



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