Desktop Support Technician

hace 7 días


Ciudad de México, Ciudad de México Milestone Technologies, Inc. A tiempo completo

Milestone Technologies, Inc. is a leading provider of IT managed services, partnering with organizations to drive digital transformation, innovation, and operational agility.

The company offers solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Help Desk Technician Role

We're seeking an experienced Help Desk Technician to join our team, serving local and global internal users. This role involves providing technical and non-technical support, troubleshooting user requests and issues, and collaborating with cross-functional teams.

Key Accountabilities
  • Provide expert technical support, escalating complex issues when necessary.
  • Troubleshoot client-side network connectivity issues, ensuring seamless communication between teams.
  • Develop and maintain relationships with stakeholders, driving positive experiences and outcomes.
  • Continuously improve support processes and procedures, identifying areas for growth and development.
Requirements
  • At least 1-2 years of experience in a Help Desk role, preferably with VIP support experience.
  • Advanced knowledge of collaboration tools, including Slack, Teams, and Google Workspace.


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