Investigation Manager, Shrink and Network Losses

hace 2 meses


Ciudad de México, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
Job Summary

We are seeking a highly skilled Investigation Manager to lead our Shrink and Network Losses program in Mexico. The successful candidate will be responsible for managing world-class investigation strategies, designing investigation standards, and training loss prevention field members.

Key Responsibilities
  • Develop and implement investigation strategies to reduce shrinkage and losses across Amazon's Mexico supply chain.
  • Manage multiple investigations simultaneously, prioritizing and partnering with location resources to effectively identify and close incidents of theft.
  • Assist with the development and creation of exception reports and metrics, which are key performance indicators for proactive prevention of loss and quick resolution of theft trends.
  • Enhance, track, and report on investigative metrics, which are key performance indicators for performance improvements to achieve desired outcomes.
  • Identify, promote, and implement security best practices in designated delivery centers.
  • Effectively partner with internal customers in evaluating current and future security services, processes, and initiatives.
  • Coordinate data collection through database polling or data entry from multiple DCs and conduct analysis generating strategic and tactical interpretations.
Requirements
  • 3+ years of program or project management experience.
  • 3+ years of working cross-functionally with tech and non-tech teams experience.
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
  • Bachelor's degree.
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
  • Experience defining program requirements and using data and metrics to determine improvements.
  • English b2+.
Preferred Qualifications
  • 3+ years of driving end-to-end delivery and communicating results to senior leadership experience.
  • 3+ years of driving process improvements experience.
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
  • Experience building processes, project management, and schedules.


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