Customer Support Specialist

hace 2 días

Ciudad de México, Ciudad de México Revolut A tiempo completo
About Revolut

Revolut is a global financial super app that provides a range of financial services to its customers. We're on a mission to deliver more visibility, control, and freedom to our customers, and we're looking for talented individuals to join our team.

Job Description

We're seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing excellent customer service to our global customer base, identifying and resolving FinCrime-related issues, and analyzing KYC documents and risk assessments.

Key Responsibilities:

  • Provide exceptional customer service via our in-app live chat
  • Identify and resolve FinCrime-related issues
  • Analyze KYC documents and risk assessments
  • Investigate account takeover reports and fraudulent transactions reports
  • Drive projects to improve processes and procedures within the team
  • Handle sensitive or confidential information
  • Represent Revolut online at all times
  • Collaborate with other teams globally to tackle customers' issues

Requirements:

  • Flawless English language skills (C1-C2 level)
  • Excellent communication skills
  • Strong attention to detail and analytical skills
  • Self-learning, problem-solving skills
  • The ability to work well under pressure
  • A willingness to work different shifts
  • A Bachelor's degree or equivalent - recent university grads welcome
  • Strong writing skills
  • Great numeracy and IT skills

Benefits:

  • Financial benefits that show we value your work
  • Medical insurance for you and your close ones
  • Flexibility to work from home, the office or abroad
  • A free Revolut Metal subscription loaded with perks
  • Exciting events year-round so you can get to know your team

Our Culture:

We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.

Our Values:

  • Get It Done - Revoluters always push through
  • Deliver WOW - We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs
  • Dream Team - We select, coach, and retain the top talent only and give them all the support to achieve greatness
  • Never Settle - Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less
  • Think Deeper - Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth

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